![]() ![]() This management of an instance is rather different than the management of a product.Managing operations is just as critical on the service side as it is on the product side. ![]() Without a tangible good to ship, handle and produce, operational managers are instead focused on the execution of an activity to fill a consumer need. The consumer is the center of the service, and thus each instance of the service is unique based on the individual involved.Managing Service OperationsThis definition offers a great deal of insight when applied to the concept of operational management.
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